JUST REVEALED: First look at INBOUND 2025 programming! Get a sneak preview of this year's sessions.

AI or Human: The Ultimate Customer Retention Showdown

Welcome to the most electrifying debate in customer success! In this game-show style panel, our expert panelists will go head-to-head to defend their positions on AI vs. human-powered customer retention strategies. From the burning question ”Will AI take over customer success?” to ”Are CS teams even worth it?” we’re digging deep into the future of revenue retention. The stakes are high! After each round, YOU (the audience) will vote on the winner. Will AI or human-touch reign supreme? Tune in for a thrilling showdown to learn which strategies will last the test of time.

Session Speakers

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